We would like to express our sincere gratitude for your continued support for our products.
This time, a part of the "One Touch Gas Torch" that we sell has a manufacturing defect, and a fire or a burn occurred during use.
We would like to inform you that we will voluntarily collect the sold products for the safety of our customers. We sincerely apologize for any inconvenience caused to our customers.
If you wish to return it
① If you bring it to the store, we will keep it on the spot and refund it.
(2) If you cannot bring it to the store, please send the actual item to the address below by cash on delivery.
We will refund you by postal money order at a later date.
Please see here for details.
If you have any questions, please contact the number below.
We will do our best to ensure consistent product quality and work to prevent an incident like this from reoccurring.