We have "respect and gratitude" for all our customers, and in order to earn the trust and satisfaction of our customers, we have established the "Customer Consultation Basic Policy" and "Action Guidelines".
We will strive to secure, maintain, and improve the further satisfaction of all our customers by linking "customer feedback" to the improvement of our products and services.
Customer consultation basic policy
We value communication with our customers, strive to provide easy-to-understand explanations for inquiries from customers regarding products and services, and reflect "customer feedback" in improving our products and services to earn the trust of our customers. We will do our best to make you happy.
Behavioral guidelines
We will take "customer's voice" seriously, respond "quickly, politely and appropriately" and strive to improve customer satisfaction.
We will sincerely respond to customer suggestions and inquiries, and strive to earn the trust of our customers through "fair and impartial" responses.
We will appropriately reflect the opinions and requests of our customers within the company and strive to improve the quality of our corporate activities, including products and services.
We will proactively provide useful information to our customers.
We will comply with relevant laws and regulations, corporate ethics, and internal voluntary standards, and protect the rights of our customers.